Exchanges and returns

Return policy

Exchanges and returns

Every Banjari piece of jewellery is personally handcrafted after you place your order. This also applies when you choose a standard size, such as a choker of 37 to 42 centimetres. Banjari does not engage in mass production or stock ready-made jewellery.

Therefore, please carefully review the photos, sizes, and materials before ordering. If you have any questions or are unsure about a size, please email info@banjari.nl before placing your order. I am happy to help you.

Registering a return

A standard product can be registered for return within 14 days of receipt.

Email your name, order number, and the product you wish to return to info@banjari.nl. You will then receive the return instructions and the return address.

After registering the return, you have another 14 days to send the product back.

You may examine and try on the jewellery as you would in a store. Then, pack it neatly and securely. If possible, use the original packaging for this purpose.

If the jewellery is damaged, soiled, or used more than necessary to examine and try it on, a reduction in value may be charged.

The costs and risk of the return shipment are borne by the customer. Therefore, always keep the shipping receipt.

Personalised customisation

Jewellery specially made according to your personal wishes cannot be exchanged or returned.

Personalised customisation includes, for example:

● a length outside the standard sizes offered;

● a specially chosen colour or colour combination;

● a personally chosen charm;

● an adapted composition of pearls, stones, or components;

● any other personal request.

A choker in a standard size offered from 37 to 42 centimetres is not considered personalised customisation, unless the design is specifically adjusted for you in other ways.

Before I create a customised piece, we will clearly agree on what will be adjusted. You will be informed in advance that the jewellery is being made specifically to your wishes and therefore cannot be returned.

Natural differences

Banjari works with natural pearls, stones, and handmade components. Therefore, shape, colour, pattern, and size may differ slightly from the photo.

These natural differences are part of the handmade character and are not product faults.

The received jewellery must, of course, match the product description, chosen size, and general appearance in the photos.

Damaged or incorrectly delivered

Have you received a damaged, faulty, or incorrect product? Please email info@banjari.nl as soon as possible.

Please include:

● your name;

● your order number;

● a brief explanation;

● clear photos of the jewellery and packaging.

I will review the situation and contact you with a suitable solution. In case of a Banjari error, the necessary return costs will be borne by Banjari. Your legal rights always remain applicable.

Refund

After receipt and inspection of a valid return, the amount due will be refunded via the same payment method.

Banjari may delay repayment until the product has been received or until you can prove that the product has been returned.

If you return the entire order, the original standard delivery costs will also be refunded.

If you return only part of your order, the original shipping costs will not be refunded.

Exchanges

Banjari does not offer a direct exchange service.

If you want a different standard product or a different standard size, please return the original product following the steps above and then place a new order.

Questions

Do you have questions about a product, size, or return? Please email:

info@banjari.nl

I'm happy to help you find a solution!